Privacy Policy & Terms
Privacy Policy
Data Collection and Use
FIXIE collects personal information (name, contact, payment info, job details) to facilitate bookings, payments, and communication. This data may be used to send service-related notices, updates, or promotional offers. Users can opt out of non-essential communications.
Data Sharing
Information may be shared with service providers, payment processors, or third parties when necessary. FIXIE may also use anonymized data for analytics or to improve services.
Security
FIXIE implements reasonable measures to protect user data but is not liable for breaches beyond its control. For security concerns, email support@mintventureslk.com.
Location
When you use our Services for transportation, we collect precise location data about the trip from the Fixie app on the Service Provider's device. If you grant the Fixie app permission to access location services through your mobile device's operating system, we may also collect the precise location of your device while the app is running in the foreground or background. Additionally, we may estimate your approximate location based on your IP address. For Location concerns, email support@mintventureslk.com.
Consent for Third-Party Data
Users must have legal consent to upload third-party information (e.g., property details for rentals).
Policy Changes
Changes in this policy will be posted on the website. Users should check regularly for updates.
Booking and Payment Policies
Booking Process
Homeowners can book services via the FIXIE app, website, or customer service. Bookings include service type and estimated cost, which may change without prior notice.
Pricing Transparency
FIXIE may offer upfront estimated pricing or fixed rates. Final costs include service fees and distance fees. Homeowners are informed of costs before work begins.
Payment Terms
Payments are processed through FIXIE, typically upon job completion. Accepted methods include credit cards or digital payments. Recurring services may involve auto-renewal with clear terms.
Refunds and Cancellations
Policies for cancellations, fees, and refunds are outlined in the agreement. Consumer protection plans may cover refunds or re-performance for unsatisfactory work.
Service Provider Vetting and Consumer Protection
Vetting Process
Providers are verified via background checks, licensing verification, and performance reviews.
Consumer Protection Plan
FIXIE may offer a protection plan for issues like poor workmanship. Homeowners can contact FIXIE for resolution, though providers remain primarily responsible.
Dispute Resolution
Disputes between consumers and providers are ideally resolved directly. FIXIE may mediate or require arbitration for disputes involving the platform itself.
Liability and Disclaimers
Platform’s Role
FIXIE is a platform and not liable for service quality or safety. Homeowners and providers assume risks associated with their interactions.
Limitation of Liability
FIXIE is not responsible for damages caused by provider negligence, homeowner misconduct, or third-party services. Liability is limited as permitted by law.
Third-Party Services
Recommendations of external providers are not covered by FIXIE’s liability.
Intellectual Property
User Content
Users retain ownership of content they upload but grant FIXIE a non-exclusive license to use it for platform operations. Content must not infringe third-party rights.
Platform Content
FIXIE trademarks, logos, and proprietary content are protected. Users may not reproduce or misuse them without permission.
Termination and Account Management
Account Termination
FIXIE may suspend or terminate accounts for violations. Users can terminate accounts with notice.
Auto-Renewal for Recurring Services
Terms for auto-renewal and cancellation are clearly outlined, with reminders sent before renewal.
Dispute Resolution and Governing Law
Arbitration
Disputes may be subject to binding arbitration for faster, cost-effective resolution.
Governing Law
Agreements are governed by the laws of Sri Lanka (headquarters of FIXIE).
Class Action Waiver
Users may waive the right to participate in class action lawsuits, resolving disputes individually.
Additional Policies
Eco-Friendly Practices
Providers may be encouraged to use sustainable materials or technologies.
Non-Discrimination
Discrimination by users is prohibited to ensure fairness on the platform.
Feedback and Reviews
Users may provide honest feedback or reviews, which FIXIE can display for transparency.
Service Interruptions
Policies outline handling of service pauses due to maintenance or operational changes.
Tools for Service Providers
Job Management
Providers manage bookings and client communication using platform tools, following guidelines.
Client Growth
Marketing or lead-generation features may be offered with clear terms for payment.
Compliance with Platform Standards
Providers must follow performance metrics, response times, and customer service standards.
Specific Considerations for 2025
Labor Shortages
Policies address provider availability and encourage timely delivery amid skilled labor shortages.
Digital Adoption
Emphasis on cashless payments and seamless online booking to match consumer preferences.
Technology Integration
Support for AI and automation for scheduling and customer communication to enhance efficiency.
Conclusion
FIXIE’s policies create a transparent, efficient, and legally sound framework for connecting homeowners with service providers, covering user responsibilities, privacy, payment terms, provider vetting, liability disclaimers, dispute resolution, eco-friendly practices, and digital adoption.